Privacy Policy

1. Introduction

Brentfordia ("Brentfordia", "we", "us" or "our") operates brentfordia.com, a free entertainment portal offering social casino-style games using virtual currency only. We are committed to protecting your privacy and handling your data openly and transparently. This privacy policy explains what information we collect, how we use it, and your rights under the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR).

By using our website, you accept the practices described in this policy. If you do not agree, please do not use our services.

2. Data we collect

We collect information you provide directly, and information we receive automatically when you use our platform.

2.1 Information you provide

• Contact form: When you use our contact form, we collect your name, email address, subject and message content.
• Newsletter subscriptions: If you subscribe to our newsletter, we collect your email address.
• Correspondence: Any correspondence you send us, including emails to info@brentfordia.com or legal@brentfordia.com.

2.2 Automatically collected information

• Usage data: Pages visited, time spent, click paths, referring URLs and general interaction with our website.
• Device and browser data: Browser type, operating system, screen resolution and approximate location (country or region) from your IP address.
• Cookies and similar technologies: See our Cookie Policy for details.

3. How we use your data

We use your data for the following purposes, based on our legitimate interests, your consent, or to perform a contract:

• Responding to your enquiries and providing customer support
• Sending our newsletter if you have signed up
• Improving our website, games and user experience through analytics
• Detecting and preventing fraud, abuse or security issues
• Fulfilling legal obligations and enforcing our Terms of Use
• Communicating important updates about our services or policies

4. Third-party services

We use trusted third parties to operate our platform. These may process your data on our behalf:

• Analytics: We may use analytics tools to understand how visitors use our website. Data is aggregated and anonymised where possible.
• Hosting: Our website is hosted by providers who store and transmit data securely. We choose providers with strong data protection commitments.
• Email delivery: Newsletter and contact form submissions may be processed by email service providers.

We require these processors to protect your data and use it only for the purposes we specify. We do not sell your personal data to third parties.

5. Data retention

We retain your data only as long as necessary to fulfil the purposes set out in this policy:

• Contact form data: Typically retained for up to 24 months after your last enquiry, unless we need it for longer for legal or support purposes.
• Newsletter data: Retained until you unsubscribe. We may keep a record of your opt-out to respect your choice.
• Analytics and logs: Typically retained for up to 26 months, after which data is aggregated or deleted.
• Legal obligations: Some data may be retained longer if required by law.

6. Your rights

Under UK GDPR, you have the following rights regarding your personal data:

• Right of access: You can request a copy of the personal data we hold about you.
• Right to rectification: You can ask us to correct inaccurate or incomplete data.
• Right to erasure: You can request deletion of your personal data in certain circumstances.
• Right to data portability: You can request your data in a structured, machine-readable format.
• Right to object: You can object to processing based on legitimate interests.
• Right to withdraw consent: Where we rely on consent, you can withdraw it at any time.
• Right to complain: You can lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

To exercise any of these rights, contact us at legal@brentfordia.com. We respond within one month.

7. Children's privacy

Brentfordia is intended only for adults aged 18 and over. We do not knowingly collect personal data from anyone under 18. If you believe we have inadvertently collected data from a minor, contact us immediately at legal@brentfordia.com and we will delete it without delay.

8. International transfers

Your data may be processed in the United Kingdom or in countries that the UK government has assessed as providing adequate data protection. Where we transfer data to other countries, we ensure appropriate safeguards are in place, such as International Data Transfer Agreements or Standard Contractual Clauses approved for UK use.

9. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. This includes encryption in transit (HTTPS), secure hosting and access controls. No method of transmission over the internet is 100% secure, but we strive to use industry best practice.

10. Changes to this policy

We may update this privacy policy from time to time. We will publish the revised version on this page and update the "Last updated" date. For material changes, we may notify you by email or a clear notice on our website. We encourage you to review this policy periodically.

11. Contact us

For questions about this privacy policy, to exercise your data rights, or to raise a complaint, contact:

Brentfordia
Email: legal@brentfordia.com

For general enquiries: info@brentfordia.com